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Customer Service Representative - Gore Bay ON

Job No: MT674
Location: Gore Bay, ON

 

 For More than 55 years, Manitoulin Transport has been providing comprehensive transportation and logistics solutions for clients across North America.  Our success lies in our innovation and safety and our dedication to reliable, on-time delivery.  Our Head Office in GORE BAY ON is looking to fill the following position : 

CUSTOMER SERVICE REPRESENTATIVE

 

JOB DESCRIPTION:

  • Key Duties: 
    • Taking, logging and dispatching pick-ups and following up on previous days pick-ups to ensure they were picked up. 
    • Ensure all facets of customer service with any requests/queries they may have. Id. Tracing, OS&D, transit times, what paperwork is required to cross the internationals border. 
    • Assisting other departments, partner carriers, terminals, sales professionals, etc. with customer service concerns. 
    • Taking and dispatching Canadian pick up requests to appropriate Manitoulin terminal or interline carrier. 
    • Handling consignee requested and third party requested pick-ups and ensuring they are followed up on. 
    • Handling all internet requested pick-ups. 
    • Working closely with Customer Care managers to ensure customer’s service commitments are met. 
    • Working with all terminals and partner carriers to ensure customer’s questions are answered. 
    • Working with Customers to expedite shipments when necessary. 
    • Working with our Sales Representatives on a day to day basis to provide the utmost service to the customer. 
    Responsibilities:
    • This position has no supervisory responsibilities. 
    • Must work safely and in compliance with the Occupational Health and Safety Act and / or other pertinent regulations.
    • Compliance with all company policies and procedures. 

 

WHAT WE CAN DO FOR YOU:

  • Provide guaranteed weekly work

  • Provide a comprehensive benefit package

  • Profit sharing

 

QUALIFICATIONS:

  • Superior Customer Service with good listening Skills
  • Must have the ability to effectively deal with frustrated customers to bring their issues to a satisfied conclusion
  • Must have an excellent understanding of our service area and schedules
  • Excellent communication skills
  • Must be able to multi task and be extremely flexible
  • Being Bilingual would be an asset

  

Only those applicants selected for an interview will be contacted.

 

Apply Now

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